Day 326 – Customer Service

Day 326 – Customer Service

Day 327 - Customer Service

November 21, 2016 – Anyone else been the victim of Telus’s version of customer service?

I’m on never-never-hold…..

14 Comments

  1. MrStefaan November 22, 2016 at 1:10 am - Reply

    Added this photo to their favorites

    • Paige Ackerman November 22, 2016 at 1:27 am - Reply

      Ahhh, I haven’t seen that in so, so long. Love that woman!

  2. Carol Davidson November 22, 2016 at 1:33 am - Reply

    I made a similar observation just a couple of days ago. Pure hell.

    • Paige Ackerman November 22, 2016 at 1:42 am - Reply

      I knew I’d seen something on a friend’s page. They seriously need to hire more service reps if the average wait is 35-55 minutes before you get a human.

    • Carol Davidson November 22, 2016 at 1:46 am - Reply

      I get very wound up right from the get-go with the disembodied voice pretending to care about my needs. Immediate stabbing at the 0 button commences until the voice gives up and puts me in the queue

    • Paige Ackerman November 22, 2016 at 1:47 am - Reply

      LOL! I always play nice since I’m always looking for the customer retention department on an annual basis. I just want to keep the plan I have because it’s better than anything they currently offer.

    • Carol Davidson November 22, 2016 at 1:49 am - Reply

      In my case I needed to cancel my service, so after the first aborted attempt I called back at 7:30pm and got an operator right away. I wish I could cancel online like other services but they insist on a phone call, and the opportunity to torture you 😉

  3. Edinei Matos November 22, 2016 at 1:50 am - Reply

    Added this photo to their favorites

  4. Murray Engelsjord November 22, 2016 at 4:31 am - Reply

    1 hr 15 minutes
    Transferred 5 times
    Re-explain situation again
    Wait while put on hold
    Hear that I need to talk to another dept
    Transferred again
    Blah blah blah
    Currently looking for another internet provider.

  5. OR_U November 22, 2016 at 6:55 am - Reply

    wow!! keen pic!!!
    seen & admired in:

  6. stasmyagkov January 2, 2017 at 7:52 pm - Reply

    Added this photo to their favorites

  7. SnowSK February 10, 2017 at 12:09 am - Reply

    Added this photo to their favorites

  8. Brandon_Hilder February 21, 2017 at 11:20 am - Reply

    Added this photo to their favorites

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